1 reviews | Active since Mar 2012
Bad customer service
<p>It's been 10 min been given different numbers to cancel my unit, as I been double charged for a car that is no longer used. I was advised if I change the car, the unit will be installed on the new car and the old unit will be cancelled, but now I am being charged for both. Plz get yr call centre right as it's useless. Just waiting for the end of the contract to cancel this </p>
Dear kehilwe kagisho
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
I refer to your telephonic discussion with our Retentions Department and confirm that the old unit has been has been terminated and a confirmation email has been sent to your email
We also confirm that arrangements for a credit are currently underway
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
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Dear kehilwe kagisho
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
I refer to your telephonic discussion with our Retentions Department and confirm that the old unit has been has been terminated and a confirmation email has been sent to your email
We also confirm that arrangements for a credit are currently underway
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
***