1 reviews | Active since May 2015
Bad Call center
<p> </p> <p>I thought if you are making changes on your system you update us, as we are your customers but it seems like you dont. </p> <p>i called MiX Telematics today early in the morning i speak to NICOLOUS He refuse to assist me he need me to give him Password and i never created the password, always when i call they dont ask me that question, </p> <p>why ?</p> <p>if you are making some changes on my profile why dont you update me?</p> <p>i am paying every month since 2010 but when i need updates Nicolous refuse why are you treating me like this???</p> <p> </p> <p>Regards, </p>
Dear Tendani
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
We sincerely apologise for your experience and assure that this incident does not reflect our overall service levels.
I refer to your discussion with our Customer Retentions Department and confirm that your query have been resolved.
Kind regards
Thato Mashimbye
Customer Care Supervisor
Dear Tendani
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
We sincerely apologise for your experience and assure that this incident does not reflect our overall service levels.
I refer to your discussion with our Customer Retentions Department and confirm that your query have been resolved.
Kind regards
Thato Mashimbye
Customer Care Supervisor