MN
Mbuyiselo N
1 reviews | Active since Sept 2014
26 Jun 2019, 12:53
Bad Business Practice
I signed a contract with Beamie who is under Mix Telematics for tracking my Renault Clio in May 2017 and i was involved in an accident in July and my car was a write off. I notified them in 14 September 2017 to cancel the contract and they did not act until March 2018 and billed me the sum of R1250 for that period which they say i owe them. The crust of the matter is that i don't owe them anything for the period September 2017 to March 2018
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
26 Jun 2019, 13:23 Good Day Mbuyiselo N
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply26 Jun 2019, 13:23
Official
Good Day Mbuyiselo N
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
26 Jun 2019, 16:15Good Day Mbuyiselo N
Please note that we did try to get in contact with you on *** , however there was no response.
Kindly advise on the convenient time for us to contact you or please provide us with an alternative contact number in order to enable us to assist with your query.
Regards
Noluthando Mabaso
***
Customer Care Department
Please note that we did try to get in contact with you on *** , however there was no response.
Kindly advise on the convenient time for us to contact you or please provide us with an alternative contact number in order to enable us to assist with your query.
Regards
Noluthando Mabaso
***
Customer Care Department
Matrix Vehicle Tracking's reply26 Jun 2019, 16:15
Official
Good Day Mbuyiselo N
Please note that we did try to get in contact with you on *** , however there was no response.
Kindly advise on the convenient time for us to contact you or please provide us with an alternative contact number in order to enable us to assist with your query.
Regards
Noluthando Mabaso
***
Customer Care Department
Please note that we did try to get in contact with you on *** , however there was no response.
Kindly advise on the convenient time for us to contact you or please provide us with an alternative contact number in order to enable us to assist with your query.
Regards
Noluthando Mabaso
***
Customer Care Department
Matrix Vehicle Tracking's replyOfficial
27 Jun 2019, 10:30Good Day Mbuyiselo N
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As per our telephone conversation, your account has been forwarded to our Finance Department for the necessary credits to be processed and for the outstanding balance on your account to be cleared.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As per our telephone conversation, your account has been forwarded to our Finance Department for the necessary credits to be processed and for the outstanding balance on your account to be cleared.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply27 Jun 2019, 10:30
Official
Good Day Mbuyiselo N
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As per our telephone conversation, your account has been forwarded to our Finance Department for the necessary credits to be processed and for the outstanding balance on your account to be cleared.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As per our telephone conversation, your account has been forwarded to our Finance Department for the necessary credits to be processed and for the outstanding balance on your account to be cleared.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***