GT
Gugu T
1 reviews | Active since Feb 2021
19 Apr 2021, 12:06
BAD BAD SERVICE
They keep sending me SMSs that I owe them R700 i don't understand how because their agent contacted me and I told her that I want immediate cancellation but last month they debited and they are still going to debit this month trust me I going to report this to the ombudsman you guys don't know how to treat clients I don't want your service anymore is that too much to ask for CANCEL MY CONTRACT AND STOP DEBITING MY ACCOUNT!!!!!!!!!!!
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
20 Apr 2021, 13:21Good Day Gugu T
Kindly be advised that we have been trying to get in contact with you however we have been unsuccessful.
Please advise on the most convenient time for us to contact you so that we can assist with your query.
Regards
Noluthando Mabaso
Customer Care Department
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Matrix Vehicle Tracking's reply20 Apr 2021, 13:21
Official
Good Day Gugu T
Kindly be advised that we have been trying to get in contact with you however we have been unsuccessful.
Please advise on the most convenient time for us to contact you so that we can assist with your query.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
20 Apr 2021, 13:52Good Day Gugu T
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Kindly note that you are still liable for the arrears on the account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that you are still liable for the arrears on the account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Apr 2021, 13:52
Official
Good Day Gugu T
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Kindly note that you are still liable for the arrears on the account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that you are still liable for the arrears on the account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***