Bad, bad service

Matrix's customer service is the worst than yo can get. We have reported to them more than 5 times that our system is not tracking. According to them we need an upgrade. They wil contact us. But no response. For the past two months we have been paying but no service. The system is registered in my wifes name. Cornelia. If you look at the reviews it seems as if it is customer words no action. The top management is just as useless.