Bad attitudes
I have never had such bad service in this business so today I called in matrix car tracking spoke to keletso this girl is so rude hanged up the call before I was done and then spoke to ditoko was the from my second call he refuse to give me his managers last name only the name Bongani said it was against business rule had to threaten then to log a callso that I can get a teff number till now the manager has never called me the reff number m not sure it its the real one this consultant need to be dealt with sure bad attitudes n behavior is bad for business if not I will take my business somewhere else feed back n I will give u guys 36 hours n this is the reff number they gave me ***
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Matrix Vehicle Tracking's replyOfficial
14 Apr 2016, 09:19Hello Me@072405,
We hereby acknowledge your post.
Although we appreciate any issue being brought to our attention we would like to state for the record that you are not the account holder of the vehicle in question and therefore we are not in a position to discuss any incident that may have occurred with you.
Our records reflect that our Management Team did speak to our customer and any concerns that may have been discussed addressed accordingly.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We hereby acknowledge your post.
Although we appreciate any issue being brought to our attention we would like to state for the record that you are not the account holder of the vehicle in question and therefore we are not in a position to discuss any incident that may have occurred with you.
Our records reflect that our Management Team did speak to our customer and any concerns that may have been discussed addressed accordingly.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
Matrix Vehicle Tracking's reply14 Apr 2016, 09:19
Official
Hello Me@072405,
We hereby acknowledge your post.
Although we appreciate any issue being brought to our attention we would like to state for the record that you are not the account holder of the vehicle in question and therefore we are not in a position to discuss any incident that may have occurred with you.
Our records reflect that our Management Team did speak to our customer and any concerns that may have been discussed addressed accordingly.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We hereby acknowledge your post.
Although we appreciate any issue being brought to our attention we would like to state for the record that you are not the account holder of the vehicle in question and therefore we are not in a position to discuss any incident that may have occurred with you.
Our records reflect that our Management Team did speak to our customer and any concerns that may have been discussed addressed accordingly.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com