1 reviews | Active since Mar 2015
Bad Attitude/ billing accounts
I have a issue where you guys keep sending me SMS,s saying i owe money on my account, Trying to sort this out has been the worst experience ever. ( a month in total ).<br> <br> Your call centre agents has no customer service experience, They are rude only know how to solve a problem by putting a phone down in my ear when asked to speak to a manager. (this happen three times today ).<br> <br> I am still waiting for a manager and the accounts department to call back.<br> <br> When it comes to costumer service you guys are far behind your competitors in this industry, From what i have experienced i will not be using you guys in future and will make it my life's mission to let as much people i know how bad you treat your customers. <br> <br> Regards,<br> Wesley
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
We sincerely apologise for any inconvenience that may have been caused and will ensure that this matter is dealt with internally and corrective action taken.
I refer to your telephonic discussion with Sheruna Gafoor and confirm that all is in order on the account. And the next debit order will commence on the 1st April.
Should you require any further assistance please do not hesitate to contact me
directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
We sincerely apologise for any inconvenience that may have been caused and will ensure that this matter is dealt with internally and corrective action taken.
I refer to your telephonic discussion with Sheruna Gafoor and confirm that all is in order on the account. And the next debit order will commence on the 1st April.
Should you require any further assistance please do not hesitate to contact me
directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***