Bad administrators
Since the very first month, I have started using Matrix, because my insurance wants it, I am having problems with the company deducting monthly premiums from my account, debit order has been in place from the very beginning. My problem is that even when I paid the account myself they still sent me an SMS to say that I am in arrears, my arrears overlapped and extra charges were charged to my account. Somebody at Matrix administration does not know their job. Someone in their administration canceled my contract without my consent.
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
30 May 2024, 09:31Good Day L Van Eeden,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Client Service Consultant has been in contact with you and we confirm that the matter has been addressed and resolved.
Kind Regards, Customer Care Department***
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Client Service Consultant has been in contact with you and we confirm that the matter has been addressed and resolved.
Kind Regards, Customer Care Department***
Matrix Vehicle Tracking's reply30 May 2024, 09:31
Official
Good Day L Van Eeden,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Client Service Consultant has been in contact with you and we confirm that the matter has been addressed and resolved.
Kind Regards, Customer Care Department***
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Client Service Consultant has been in contact with you and we confirm that the matter has been addressed and resolved.
Kind Regards, Customer Care Department***