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Amanda Lloyd-Sim

1 reviews | Active since Jun 2018

02 Oct 2023, 09:39

Bad Admin at Mix telematics

I have actually cancelled my contract for a Beame tracker with Mix Telematics in April 2023. I still get sms's and emails and invoices from them about outstanding monthly payments. I have called numerous times about removing me from their system, and yet I am still being inundated with irrelevant and annoying correspondence. They even deducted a monthly payment from my account in August. This month I had a woman call me about my unpaid account .... I explained for the umpteenth time that I no longer have a contract with them and please to remove me from the internal automated system. I have 6 different case numbers from support over the months. How difficult is this ?

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply02 Oct 2023, 13:24
Official
Good Day Amanda Lloyd-Sim ,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We regret the unsatisfactory service you experienced and we have escalated the matter to our Accounts Department.
A consultant will be in contact with you for provide feedback the soonest. 

Regards,
Customer Care Department
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