XM
Xolani M
1 reviews | Active since Aug 2019
06 Aug 2019, 10:10
Bad Account Termination process
Good day,
I have been struggling to have the account cancelled with this service providers for years now.
Early 2018, I have been receiving calls from their consultants and did advised them to cancel the service as I have sold my vehicle. Since the debits were still going through, I started reversing the debits from June 2018.
Towards end of October 2018, I wrote them a follow up email reemphasizing that they need to cancel this service accordingly.
Finally this month, they have acknowledged my cancelation request after almost yrs and yrs. BUT surprisingly I must still pay R1064 which includes premiums from June to November 2018. What are these recordings for, if they cant be used if there are disputes like this? Or are they only used when it benefits the company? It is for that reason, I will never recommend this company to anyone I know... including those I don't know. Never again.....
Helpful (0)
Replies (8)0
Replies (8)
Matrix Vehicle Tracking's replyOfficial
06 Aug 2019, 10:31Good Day Xolani M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply06 Aug 2019, 10:31
Official
Good Day Xolani M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
07 Aug 2019, 08:40Good Day Xolani M
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation , we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation , we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Aug 2019, 08:40
Official
Good Day Xolani M
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation , we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation , we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
XM
Xolani M's updateReviewer Update
19 Aug 2019, 10:31Good day Noluthando,
Kindly provide the confirmation email as committed above.
Kind Regards
Ma***a
Kindly provide the confirmation email as committed above.
Kind Regards
Ma***a
XM
Xolani M's update19 Aug 2019, 10:31
Reviewer Update
Good day Noluthando,
Kindly provide the confirmation email as committed above.
Kind Regards
Ma***a
Kindly provide the confirmation email as committed above.
Kind Regards
Ma***a
Matrix Vehicle Tracking's replyOfficial
19 Aug 2019, 11:28Good Day Xolani M
Thank you for your post and the content thereof have been acknowledge.
Kindly note that the confirmation for cancellation has been e-mailed to ***.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for your post and the content thereof have been acknowledge.
Kindly note that the confirmation for cancellation has been e-mailed to ***.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Aug 2019, 11:28
Official
Good Day Xolani M
Thank you for your post and the content thereof have been acknowledge.
Kindly note that the confirmation for cancellation has been e-mailed to ***.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for your post and the content thereof have been acknowledge.
Kindly note that the confirmation for cancellation has been e-mailed to ***.
Regards
Noluthando Mabaso
Customer Care Department
***
XM
Xolani M's updateReviewer Update
19 Aug 2019, 14:14Hi Noluthando,
The cancellation email has been received, thanks.
Can you now kindly liaise with your debt collection company to STOP calling me. It is really annoying that I keep on repeating myself to them about the cancelation of this account. Just received a call from them and they seems not be aware of this cancellation.
The cancellation email has been received, thanks.
Can you now kindly liaise with your debt collection company to STOP calling me. It is really annoying that I keep on repeating myself to them about the cancelation of this account. Just received a call from them and they seems not be aware of this cancellation.
XM
Xolani M's update19 Aug 2019, 14:14
Reviewer Update
Hi Noluthando,
The cancellation email has been received, thanks.
Can you now kindly liaise with your debt collection company to STOP calling me. It is really annoying that I keep on repeating myself to them about the cancelation of this account. Just received a call from them and they seems not be aware of this cancellation.
The cancellation email has been received, thanks.
Can you now kindly liaise with your debt collection company to STOP calling me. It is really annoying that I keep on repeating myself to them about the cancelation of this account. Just received a call from them and they seems not be aware of this cancellation.
Matrix Vehicle Tracking's replyOfficial
19 Aug 2019, 16:32Good Day Xolani M
Please be advised that the payment for the outstanding balance on the account has been received.
Notification has been forwarded to our Accounts Department to have the payment allocated to your account and to have the account closed.
Once again we do apologies for the inconvenience caused and for the delayed response regarding your query.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Please be advised that the payment for the outstanding balance on the account has been received.
Notification has been forwarded to our Accounts Department to have the payment allocated to your account and to have the account closed.
Once again we do apologies for the inconvenience caused and for the delayed response regarding your query.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Aug 2019, 16:32
Official
Good Day Xolani M
Please be advised that the payment for the outstanding balance on the account has been received.
Notification has been forwarded to our Accounts Department to have the payment allocated to your account and to have the account closed.
Once again we do apologies for the inconvenience caused and for the delayed response regarding your query.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Please be advised that the payment for the outstanding balance on the account has been received.
Notification has been forwarded to our Accounts Department to have the payment allocated to your account and to have the account closed.
Once again we do apologies for the inconvenience caused and for the delayed response regarding your query.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
XM
Xolani M's updateReviewer Update
20 Aug 2019, 10:12Hi Noluthando,
I don't believe your company is apologetic about this, I am of the view that your guys make money by croaking people like this.
Just looking at other people reviews and their experience with Mix Telematics, it is clear that your processes will not change because you make money out of it.
I wont wish this experience for anyone else, thus will never recommend this company to anyone I care about.
I don't believe your company is apologetic about this, I am of the view that your guys make money by croaking people like this.
Just looking at other people reviews and their experience with Mix Telematics, it is clear that your processes will not change because you make money out of it.
I wont wish this experience for anyone else, thus will never recommend this company to anyone I care about.
XM
Xolani M's update20 Aug 2019, 10:12
Reviewer Update
Hi Noluthando,
I don't believe your company is apologetic about this, I am of the view that your guys make money by croaking people like this.
Just looking at other people reviews and their experience with Mix Telematics, it is clear that your processes will not change because you make money out of it.
I wont wish this experience for anyone else, thus will never recommend this company to anyone I care about.
I don't believe your company is apologetic about this, I am of the view that your guys make money by croaking people like this.
Just looking at other people reviews and their experience with Mix Telematics, it is clear that your processes will not change because you make money out of it.
I wont wish this experience for anyone else, thus will never recommend this company to anyone I care about.
XM
Xolani M's updateReviewer Update
23 Aug 2019, 14:54Oh my Lord, I'm still getting calls from SCS and threatening me of being sent to Credit Bureau. Although I didn't agree with the amount owed but have paid it to avoid all these calls. And now?
XM
Xolani M's update23 Aug 2019, 14:54
Reviewer Update
Oh my Lord, I'm still getting calls from SCS and threatening me of being sent to Credit Bureau. Although I didn't agree with the amount owed but have paid it to avoid all these calls. And now?