lL
lebogangmabuela L
1 reviews | Active since Oct 2016
28 Jun 2022, 16:41
Bad Account departments service
MiX Telematics Africa, bad service. I called their accounts department to check why is it that they do debit transactions every month why does it say that I'm overdue. A rude consultant Sarah Mokgoanatsi tells me to check sms send in December and I keep on telling her that I didn't get the text and does she have a proof that this was send to me? None bothered to check with me since December and was I even covered for that period?
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Matrix Vehicle Tracking's replyOfficial
29 Jun 2022, 10:26Good day Lebogang M
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised by credit control where the outstanding is from and arrangements have been made.
Consultant was escalated to management as advise they will be in contact with you.
Please accept our sincere apology for any inconvenience caused with this.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised by credit control where the outstanding is from and arrangements have been made.
Consultant was escalated to management as advise they will be in contact with you.
Please accept our sincere apology for any inconvenience caused with this.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jun 2022, 10:26
Official
Good day Lebogang M
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised by credit control where the outstanding is from and arrangements have been made.
Consultant was escalated to management as advise they will be in contact with you.
Please accept our sincere apology for any inconvenience caused with this.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised by credit control where the outstanding is from and arrangements have been made.
Consultant was escalated to management as advise they will be in contact with you.
Please accept our sincere apology for any inconvenience caused with this.
Regards
Customer Care Department
***