SM
Sibongile M
1 reviews | Active since Mar 2023
26 Jan 2024, 13:58
Bab
Very bad service. Since 09:00 have been trying to get hold of customer services as per website . No call have been answered I have almost made more than 10 calls. Just to get feedback on my tracker upgrade/service. What's up useless all prompts followed with no help. Emails back and forth automated responses that I should follow I link which us not accessible. I can't imagine if I need of emergency help if I'm struggling to get mere custmoer attention. I have been with Matrix since 2013 June to date. Monthly premiums paid without fail. Since this morning I was told someone will call me. I don't believe in begging for services the competition is high.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
29 Jan 2024, 09:37Good Day Sibongile Mahlangu,
Kindly note we have trying to call with no avail ,please confirm the confirm the convenient to be in contact with you.
Regards,
Customer Care Department
***
Kindly note we have trying to call with no avail ,please confirm the confirm the convenient to be in contact with you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jan 2024, 09:37
Official
Good Day Sibongile Mahlangu,
Kindly note we have trying to call with no avail ,please confirm the confirm the convenient to be in contact with you.
Regards,
Customer Care Department
***
Kindly note we have trying to call with no avail ,please confirm the confirm the convenient to be in contact with you.
Regards,
Customer Care Department
***
SM
Sibongile M's updateReviewer Update
29 Jan 2024, 11:12You called me on Saturday wanting to know why I was unhappy. I have explained every details. Check your audio as you always warn us customer of being recorded for audit purpose. Lastly today' you sent me email to acknowledge receipt of my cancelation communication dated 27/1/2024. I have completed the l survey link blow by blow. As per your request. From where I stand now and today. I'll appreciate the space and peace of mind d . Your calls are no longer anticipated as I desperately was on Friday and you failed me. My car has a new tracker. The stipulated date you gave me for termination of contact is accepted.
SM
Sibongile M's update29 Jan 2024, 11:12
Reviewer Update
You called me on Saturday wanting to know why I was unhappy. I have explained every details. Check your audio as you always warn us customer of being recorded for audit purpose. Lastly today' you sent me email to acknowledge receipt of my cancelation communication dated 27/1/2024. I have completed the l survey link blow by blow. As per your request. From where I stand now and today. I'll appreciate the space and peace of mind d . Your calls are no longer anticipated as I desperately was on Friday and you failed me. My car has a new tracker. The stipulated date you gave me for termination of contact is accepted.
Matrix Vehicle Tracking's replyOfficial
29 Jan 2024, 15:11Good Day Sibongile Mahlangu,
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jan 2024, 15:11
Official
Good Day Sibongile Mahlangu,
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for the positive feedback.
Regards,
Customer Care Department
***