tB
tintswalo B
1 reviews | Active since Jun 2011
23 Jun 2020, 15:41
Awful service
20.01.2017 I purchased a vehicle with a beame tracker for 36 paid upfront,Wich was supposed to end 20.01.2020 according to the installation certificate. however in December 2019 a debit order went off my account for service paid for already..I cancelled my services January and was told I'm in arrears for the R109 debited December..why debit my account for service paid for already?now I'm getting sms threatened legal action how does that work ?? You Debit my account without my permission for service not owed and then threaten to take legal action ?
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
23 Jun 2020, 15:56Good Day tintswalo B
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply23 Jun 2020, 15:56
Official
Good Day tintswalo B
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
24 Jun 2020, 12:45Good Day tintswalo B
We can confirm our Credit Cotrol Department did get in contact with you and credits have been processed to clear arrears.
We can confirm the issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm our Credit Cotrol Department did get in contact with you and credits have been processed to clear arrears.
We can confirm the issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Jun 2020, 12:45
Official
Good Day tintswalo B
We can confirm our Credit Cotrol Department did get in contact with you and credits have been processed to clear arrears.
We can confirm the issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm our Credit Cotrol Department did get in contact with you and credits have been processed to clear arrears.
We can confirm the issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
tB
tintswalo B's updateReviewer Update
05 Aug 2020, 12:09After getting a call days after my complain from your guys customer care department stating the account will be closed in seven days , now my nightmare has begun I'm getting emails and sms's threatening to hand me over ..what kind of game is this??
tB
tintswalo B's update05 Aug 2020, 12:09
Reviewer Update
After getting a call days after my complain from your guys customer care department stating the account will be closed in seven days , now my nightmare has begun I'm getting emails and sms's threatening to hand me over ..what kind of game is this??
Matrix Vehicle Tracking's replyOfficial
05 Aug 2020, 15:09Good Day tintswalo B
Thank you for affording us the opportunity to assist with your query.
As per your discussion with the Credit Control agent, we can confirm that your credits are being processed.
We do apologise for the inconvenience caused.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kind Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Aug 2020, 15:09
Official
Good Day tintswalo B
Thank you for affording us the opportunity to assist with your query.
As per your discussion with the Credit Control agent, we can confirm that your credits are being processed.
We do apologise for the inconvenience caused.
Kind Regards,
Kaya Payi
Customer Care Department
***
Kind Regards,
Kaya Payi
Customer Care Department
***