1 reviews | Active since Mar 2015
Awful cancelation process
I have sent an email on the 30th of April 2020 to cancel the tracking device on my vehicle as it's been sold and I no longer have it after I had called the call center who advised that I do that. The frustration comes in that my account is still being debited for a car that I no longer have and trying to get hold of them is a nightmare as you can wait on 1 call for over 30 mins and even if you leave a message for someone to call you back they never do. This week I tried calling them again and go ally got through to someone who confirmed that I am not owing anything on the system and won't be debited and at the end of the month yet again my account gets debited.. This is absolutely frustrating and poor customer service.. I would appreciate it if someone could urgently assist with sorting out my account and refunding me.
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be approved.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando MabasoCustomer Care Department
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Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be approved.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando MabasoCustomer Care Department
***