TR
TSHEPANG R

1 reviews | Active since Nov 2024

19 Nov 2024, 17:20

awaful service provider

Matrix the worst tracking company ever.

i took a car tacker and the agent told me it R79.00 and its a month to month contract. Can cancel anytime without a hassle. to my surprise the billed me R259, I called and they told me its r259 as they include the installation fee.

2nd & 3rd month the billed me R169.00 i called them again to understand whats happening with the premiums as this not what i signed for. they told me that's there premiums if im not happy i must cancel the contract. i asked them to cancel as this is not what i agreed for, they told me i need to cancel and pay all the premiums because im bridging the contract.

i wrote letters explain my situation with no assistance, i wrote affidavits still no help. They have handed my account to the lawyers. They are still debiting but i dont have access to the app. My account is increasing ever month even though they are still debiting.

i tried paying the attorneys but my account is still increasing and its affecting my credit score..

i dont know what to do

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 Nov 2024, 07:39
Official
Good day Tshepang Radebe

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 
Please anticipate feedback shortly.

Regards,
Customer Care Department
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