Avoid MiX Telematics At All Costs

Mix aTelematics Africa has provided me with the worst customer experience I have ever encountered. I discovered that the tracker they installed was not functioning during my monthly unit testing. I promptly contacted their customer center, but their response was utterly disappointing.

After being transferred to operations, they acknowledged the unit was faulty and promised a replacement. However, after a week of waiting with no communication, I had to call again. I was given instructions for the unit replacement, and despite leaving my car for three hours and being assured the unit was fixed, it still didn’t work.

Upon immediate testing after collection, it was clear that the unit was still malfunctioning. Despite several calls, often being on hold for at least 20 minutes each time, the issue persisted for about a month. They only talk about payment, ignoring the fact that the tracker they provided is not functioning.

Frustrated with their cruelty and lack of resolution. After two years bof being their customer and never missing a payment, the level of service I received when the tracker they installed stopped working was beyond disappointing. I decided to withhold payment until the tracker was fixed. Despite this, they continue to send threatening emails about payment, completely ignoring the tracker issue. I refuse to pay for a non-working tracker. It’s beyond comprehension to be forced to pay for a service that isn’t provided. My advice: avoid Mix Telematics Africa at all costs.