Avoid at All Costs — Trapped in a Subscription You Can’t Cancel

Rating: 1/5 (If I could give 0, I would)

Our vehicle was involved in an accident in January 2026 and subsequently written off. Since then, I have spent months trying to cancel my subscription with Matrix Vehicle Tracking — with absolutely no success.

I’ve called multiple times and sent several emails, yet no one has been able to provide clear guidance on the correct cancellation process or fees. At one point, a call centre agent even claimed I had two active subscriptions linked to the same vehicle, which only added to the confusion.

Despite my repeated attempts to resolve this, I’m effectively being ignored. Responses are either non-existent or completely unhelpful, and the call centre experience has been consistently unfriendly.

Meanwhile, the subscription continues to be billed every month because I cannot get anyone to assist with cancelling it.

I rarely leave negative reviews, but I’ve reached a point where I don’t know what else to do. This has been one of the most frustrating and disappointing service experiences I’ve ever had.