AVOID AT ALL COSTS

Item: Matrix Vehicle Tracking
Rating: 1
Author: Chantal V

The most useless 'service' I have ever had the misfortune of paying for.

You send emails ad nauseam, yet they simply could not be bothered to respond. Since 2024 I have been struggling to get my details updated. Now, I have changed banking details. When did I let them know? Early in January. Did they change it? OF COURSE NOT! What are these people doing all day long? Because "their job" is not it.

What a pathetic experience for a non-existent service.

Now who is stuck with paying the returned debit order fees? Not their useless selves..

Helpful (0)

Replies (1)

Matrix Vehicle Tracking's replyOfficial

02 Feb 2026, 08:44

Good day Chantal Versfeld,

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply02 Feb 2026, 08:44

Official

Good day Chantal Versfeld,

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***