SABs
Sue Anne Beale suzibeale

1 reviews | Active since Oct 2023

10 Nov 2023, 10:19

AVOID AT ALL COSTS!

ZERO RATING - Shocking useless Company! Please AVOID DOING BUSINESS with them - my 91 year old father has been a client for years, on month to month premium. He was contacted by Beame saying he had to replace the tracking unit, no alternative options given, not explained that he'd be locked into a year contract either on a vehicle no longer driven. Car sold shortly thereafter and premium cancelled. Over THREE MONTHS LATER STILL BEING BILLED, ZERO ACCEPTABLE CUSTOMER SERVICE, EMAILS IGNORED, BANK ACCOUNT DEBIT ATTEMPTS CONTINUE!! HORRIFIC TREATMENT OF A FRAIL, VULNERABLE PERSON! SHAME ON YOU!!!

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply10 Nov 2023, 14:16
Official
Good Day Sue Anne Beale ,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We confirm that the matter has been escalated to Management for further investigation.

We will be in contact with you to provide feedback the soonest.

Regards,
Customer Care Department
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SABs
Sue Anne Beale suzibeale's update10 Nov 2023, 15:27
Reviewer Update
Good afternoon, I have spoken to a Consultant this afternoon, without an acceptable resolution. I await urgent communication from Management or higher please. To see my nonagenarian father in tears over this matter is unacceptable! Thank-you
SABs
Sue Anne Beale suzibeale's update13 Nov 2023, 19:09
Reviewer Update
Today is November 13th AND WE'RE BACK TO STONE COLD SILENCE! So now even Management don't give a damn. This company should be out of business!