Attitude and poor service!

On Sunday the 16th April, I had my Geolock on and forgot to turn it off when I drove the car - I did not get a call from Matrix. So yesterday I turned it on again to see if they would call, which they did. On the phone the man assisting me had an attitude, I wanted to ask why I didn't get a call on Sunday, but after giving him my number for verification he put down the phone in my ear, not even a bye or if I had any questions. Is this the service I give my hard earned money to receive? I would like you guys to listen to the call (assuming all calls are recorded) train you staff to have manner!