LN
Lucille N
1 reviews | Active since Jun 2012
03 Apr 2023, 14:14
Attitude and arrogance from Sarah in finance department
Bad service from Sarah in accounts/finance department. Arrogance and attitude won’t even give me a chance to explain why I called she just wanted to transfer before I explained why I called. Don’t put ppl with issues to deal with customer please put them in back office.
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Matrix Vehicle Tracking's replyOfficial
04 Apr 2023, 11:10Good Day Lucille Nkosi ,
Thank you for raising your concern to us.
We can confirm that Management has assisted and credits have been processed on the account.
The request has been escalated to our Finance department for approval.
The request has been escalated to our Finance department for approval.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply04 Apr 2023, 11:10
Official
Good Day Lucille Nkosi ,
Thank you for raising your concern to us.
We can confirm that Management has assisted and credits have been processed on the account.
The request has been escalated to our Finance department for approval.
The request has been escalated to our Finance department for approval.
Regards,
Customer Care Department
***
Customer Care Department
***