Atrocious and damaging service EVER!!. PLEASE DON'T JOIN.

At the end of April, I called in an spoke to consultant who advised that my query was going to be escalated to Thabiso Maluka at the time. I was told to give Thabiso 3working days in order for him to get back to me, which he did not. I had to again call in and request to speak to Thabiso, of which I managed to reach him on that day. After speaking to him, he advised that I put my query in writing which I did. With hopes that by now on the 7th of June 2023, that the query would have been resolved. To date, I have not heard any feedback or response from Thabiso.

I must express my disappointment with Matrix once again. In march, I had requested for petrol assist as I am aware that my plan includes that service. However I was not advised by the call centre agent that when requesting for this service there are three services that you bill. I was not advised that when requesting for petrol assist that you guys charge a base fee, callout fee ( which the agents advised that it's covered), as well as the 10litre petrol fee. This is ridiculous, the call centre agents need to be trained on how to explain the services provided because how am I billed over R2.5k for someone's incompetence?

Even last year I had the same problem with the call centre agents not explaining these additional charges. Last year as well, for each petrol assist callout ,I was R99.00 of which there was a credit note passed. How did that change or jump to me being billed 2.5k???? This is madness and I will not be paying this amount because someone did not do their job.

The very same incompetence messed up my credit profile last year and I will not allow this incorrect billing to do the same thing that I fought last year. Mix Telematics cannot keep treating their customers unfairly and robbing us. I want this fixed and I want someone to explain to me why the agents don't explain what you, Thabiso explained. How is it difficult for them to do what they're supposed to in order to avoid such complaints?

If this billing on account messes up my credit profile I am sure gonna escalate my complaint to other platforms and warn people of such terrible billing services from your company. This is absurd and unacceptable. I will not be paying this money until you prove that the call centre agents explained to me the types of services that get billed every time I request for a petrol assist. I am going to take this to social media because wow, clients are being ****** in broad daylight.

I mean if I was aware that every time I requested petrol assist, I would be charged over R718 per callout. I would have never requested these services as it would not make sense to get only 10litres of petrol which amounts to +-R250.00 and pay R718.00 per callout in return. This is utter nonsense and this needs to be resolved ASAP. I cannot be put under such stress just as your company did last year.

Last year I dealt with Simon Shiba, who was not helpful as he did not fix the damage caused by Mix Telematics to my credit profile. Last year my 5 year old daughter could not be accepted at a school I had app**** at due to my credit profile being messed up by Mix Telematic's incompetence. Again this year, I needed to be screened by a potential employer as I work in the finance department, and for them to findout that I am not a person who pays her accounts on time due to your company's terrible service. This company has done so much damage in both my child's life and mine too. I cannot keep doing this or going through emotional breakdowns because of your consultants incompetence. I am sure that they are living their lives to the fullest while mine is in shambles. Your company will not be paying for hospital bills and financial damage it has caused in my life since I joined.

Following up with this company is very exhausting. The very same thing happened again last year around this time. The query which is still not resolved has damaged and affected my life in so many ways. The very same thing is happening again this year, your company debits me on a monthly basis yet on my Transunion profile it indicates that my account is in arrears. I honestly cannot be put through the very same stress as last year. I would like to cancel my contract with Matrix with immediate effect. I demand answers and will be moving to other platforms to get the assistance and service that I pay for. This is so draining, can you please get someone to contact me.