Assistance not available

<p>Since I installed the tracking devices on two of my vehicles I've had several issues, mainle during the weekends. Sometimes the device just stops working or in today's case I cannot log on to the vehicle tracking website. Everytime I phone in for assistance I'm told people who can assist me only work Monday to Friday and I need to wait for Monday if I still need assistance. I need to point out that some of us work seven days a week and can't suspend operations for the weekend waiting for Matrix. When we were sold the service we were promised peace of mind 24 hours a day seven days a week. That now turns out to be misrepresentation.</p>