AC
Andre C

1 reviews | Active since Mar 2013

07 Sept 2023, 11:55

**** ARTISTS

What a bunch of jokers. They don't pick up debit order payments phone you daily for proof of payment , and don't try to send them anything via email, they will argue they did not receive it and tomorrow the process repeat. Been trying to change adres from installing the unit. I have no idea where the got the address from..its not even in the province I live and cancelations is also not possible. PEOPLE STAY AWAY FROM THIS COMPANY.

Follow Up: Very interesting....got a actual reply from them.

"Please note that if you do not pay the abovementioned settlement amount(s), your contract(s) listed above will not be cancelled and will remain in force. Therefore, we will continue to provide the contractual services and thus invoice and debit your account accordingly"

So it appears to cancel you have to pay a year's subscription for which you receive nothing accept a cancelation.

I lodged a complaint with consumer protection wester Cape ***-000332. Please feel free to join me and sort them out.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Sept 2023, 12:34
Official
Good Day Andre Castelyn ,

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you. 

As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount. 

The settlement details have been e-mailed through to you as requested and we await your response. 

Kind Regards,
Customer Care Department 
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