FM
Fezeka M
1 reviews | Active since Aug 2018
30 Sept 2024, 12:15
Areas before the amount is due
Bullying tactics by Matrix.
I ended up shouting at their agent.
I have paid for the services and all is in order, now I receive areas message. Upon enquiring Bulelwa was rude and kept saying I am owing. for all i know my account is up todate. My payment due is only today on 30th September now i am receiving messages threatening with extra costs!!! I am angry at their service.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
30 Sept 2024, 15:35Good Day Fezeka Makiwane,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Sept 2024, 15:35
Official
Good Day Fezeka Makiwane,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
07 Oct 2024, 19:39Good Day Fezeka Makiwane,
Thank you for giving us the opportunity to address your query.
We confirm that our Client Representative has contacted you and verified that the credits have been processed and escalated to our Finance Department for approval.
We sincerely apologize for any inconvenience this may have caused.
Regards,
Customer Care Department
***
Thank you for giving us the opportunity to address your query.
We confirm that our Client Representative has contacted you and verified that the credits have been processed and escalated to our Finance Department for approval.
We sincerely apologize for any inconvenience this may have caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2024, 19:39
Official
Good Day Fezeka Makiwane,
Thank you for giving us the opportunity to address your query.
We confirm that our Client Representative has contacted you and verified that the credits have been processed and escalated to our Finance Department for approval.
We sincerely apologize for any inconvenience this may have caused.
Regards,
Customer Care Department
***
Thank you for giving us the opportunity to address your query.
We confirm that our Client Representative has contacted you and verified that the credits have been processed and escalated to our Finance Department for approval.
We sincerely apologize for any inconvenience this may have caused.
Regards,
Customer Care Department
***