AL
Adri L
1 reviews | Active since Nov 2011
02 Mar 2021, 12:40
Appauling service
I have been trying since November 2020 to stop them from deducting funds without authorisation. We had a vehicle covered and the contract was R69.99. This expired and since then they have been charging R169.99 without autorisation. I have raised this via email four times and furthermore there was also telephone conversations in between, but they just keep on deducting the funds *******ly and I see they once again took another subscription. I will now cancel the debit order, but there is another vehicle with a active contract and that is why I did not cancel the Bank.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Mar 2021, 13:31Good Day Adri
Thank you for taking my call.
We have escalated your request to cancel HC96RXGP and have also logged a request for the call recording.
We will revert back to you and advise concerning the call recording.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We have escalated your request to cancel HC96RXGP and have also logged a request for the call recording.
We will revert back to you and advise concerning the call recording.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Mar 2021, 13:31
Official
Good Day Adri
Thank you for taking my call.
We have escalated your request to cancel HC96RXGP and have also logged a request for the call recording.
We will revert back to you and advise concerning the call recording.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We have escalated your request to cancel HC96RXGP and have also logged a request for the call recording.
We will revert back to you and advise concerning the call recording.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
03 Mar 2021, 15:45Good Day Adri
We can confirm that we have processed the credits from November 2020-March 2021.Once the Finance Department has approved a refund will be processed into your bank account.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that we have processed the credits from November 2020-March 2021.Once the Finance Department has approved a refund will be processed into your bank account.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Mar 2021, 15:45
Official
Good Day Adri
We can confirm that we have processed the credits from November 2020-March 2021.Once the Finance Department has approved a refund will be processed into your bank account.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that we have processed the credits from November 2020-March 2021.Once the Finance Department has approved a refund will be processed into your bank account.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***