LM
Lusana M
1 reviews | Active since Aug 2013
07 Jul 2023, 20:54
Appalling service
For full 11 months, I was paying for value added service which I did not receive when I needed it. Duduzile Dlamini and Evelyn to mention a few who gave me the worst customer service experience . I received a SMS stating I'm listed in all SA credit bureaus for R0. 00. This thing doesn't even deserve 1 star.
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Matrix Vehicle Tracking's replyOfficial
10 Jul 2023, 09:35Good Day Lusana Manase,
Thank you for bringing the matter to our attention and affording us the opportunity to assist with the complaint submitted.
We confirm that the request has been escalated to our Accounts Department and one of our consultants will be in contact with you shortly.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and affording us the opportunity to assist with the complaint submitted.
We confirm that the request has been escalated to our Accounts Department and one of our consultants will be in contact with you shortly.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Jul 2023, 09:35
Official
Good Day Lusana Manase,
Thank you for bringing the matter to our attention and affording us the opportunity to assist with the complaint submitted.
We confirm that the request has been escalated to our Accounts Department and one of our consultants will be in contact with you shortly.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and affording us the opportunity to assist with the complaint submitted.
We confirm that the request has been escalated to our Accounts Department and one of our consultants will be in contact with you shortly.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***