VS
Vuyokazi S

1 reviews | Active since Sept 2018

21 Oct 2020, 14:37

Annoying tracking Company ever

I took a tracker with Beame in August 2017 (for 3 years) , and was due to end on the end of August 2020. They called me several times for renewing and i told them i am not renewing i am cancelling. I was told to send the email and i did. Today another arrogant guy contacted me telling me that i owe them and they will be handing over, what nonsense is that.

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Replies (6)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 Oct 2020, 15:38
Official
Good Day Vuyokazi S

We have been trying to get in contact with you and have been unable to.

Please advise of appropriate time to contact you.

Regards,
Kaya Payi
Customer Care Department
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VS
Vuyokazi S's update22 Oct 2020, 10:20
Reviewer Update
I saw the email please call me.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply22 Oct 2020, 10:30
Official
Good Day Vuyokazi S

Thank you for taking my call.

We can confirm that your account has been terminated and we have processed credits to clear the arrears.

We do apologise for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
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VS
Vuyokazi S's update22 Oct 2020, 10:38
Reviewer Update
Thank you, i will monitor my account and i hope there won't be anymore deductions and Intimidating calls from now on.
VS
Vuyokazi S's update31 Oct 2020, 07:12
Reviewer Update
Good day,
You just debited my account again, this is ridiculous. Please follow up.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply02 Nov 2020, 08:13
Official
Good Day Vuyokazi S

We are awaiting for the final approval from the Finance Department,we do apologise for that.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
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