sM
shieyaam M

1 reviews | Active since Dec 2015

18 Dec 2020, 07:50

Annoyed at Beame

Highly disturbed at this company, very quick to take a sale but when it comes to canceling suddenly everyone runs away!

I have canceled my beame with telematix months ago and each month they are still debiting my account the bank suggested I report this as *****! I even received a confirmation letter of cancelation now this morning I receive this sms

BLACKLISTING NOTICE - no payment received for your outstanding MixTelematics account. Immediately make payment to avoid further action. Balance due: R269.96, banking details - account no: ***, branch code: 255005, ref no: 994461. LGR ATTORNEYS - ***

I mean like really is this people crazy or just greedy? I do not owe them anything as this has been canceled!

Feeling rather annoyed right now

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Dec 2020, 08:40
Official
Good Day shieyaam

We acknowledge your post and the content thereof.

We can confirm that an agent did get in contact with you and has sent a request for a copy of your contract/voice contract.

Kindly be advised we will revert back to you.

Regards,
Kaya Payi
Customer Care Department
*** 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Dec 2020, 10:15
Official
Good Day shieyaam

We can confirm that the agent did play the call recording for you and all the terms and conditions were read out to you.

A settlement letter has been emailed to you and your account will only be cancelled once the settlement amount has been paid.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
***