MM
Minenhle M

1 reviews | Active since Aug 2021

15 Nov 2022, 12:45

Angry Customer

My name is Minenhle Mtshali with ID number ***..i recently join telematics beame tracker, I have never experience such a poor service, I want them to come n remove the device in my car, they have failed me.. I have been trying to get hold of them with no luck, mechanic guy took my car to fix but hez refusing to return the car, I have been getting threats from him that he would sell the car to s**** yard without papers, I have spoken to Beame bout this.. I can't trace the unit on my car for a month now.. When I reported to them.. They told me there's nothing they can do I need to open a case n I did but I'm still not getting help from them.. I have never experience such poor service.. I'm sitting here I don't even know if I still have a car or not, thy told me last notification thy rdceived was on the 31 of October but nobody bothered to call n ask what's going on... Someone is busy tampering with the device on my car but no help from Beame!!!!!

0
Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Nov 2022, 15:45
Official
Good day Minenhle M,

Thank you for raising your concern.

Kindly note that our agent has tried contacting you and the calls keep cutting.  Kindly advise on a convenient time for an agent to assist.

Regards,
Customer Care Department
***
MM
Minenhle M's update15 Nov 2022, 21:37
Reviewer Update
Nobody has tried to contact me.. You need to fetch my car, I don't even know where it is... You guys are failing us as customers when we need you but u debiting every month!!!
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply16 Nov 2022, 08:34
Official
Good day Minenhle M,

Kindly note that our agents tried contacting you again this morning to no avail.

Kindly provide a time that they may assist.

Regards,
Customer Care Department
***
MM
Minenhle M's update17 Nov 2022, 09:34
Reviewer Update
They can contact me now
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Nov 2022, 10:36
Official
Good day Minenhle M,

Kindly note that our agents tried contacting you again three times this morning to no avail.

Kindly provide a time that they may assist.

Regards,
Customer Care Department
***