lS
livhuwani S
1 reviews | Active since Jun 2013
28 Mar 2024, 14:58
Angry and ****ed client🤯
I am a client of Matrix but I pray that matrix tracker can loose all their clients due to their bad service,
I can't believe that I had to hold the line and been taken from pillar to post and after 20minutes while holding the line i was informed that my query will be escalated, they don't even know what was my reason to call them but as a loyal client they got the nerves to said they will escalate, escalate what?
It is so useless to have Matrix installed in your car, when you call them you will be dealing with the *********** call agents
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
28 Mar 2024, 15:54Good Day Livhuwani Santo ,
Thank you for notifying us of this issue.
We confirm that Retention Consultant has been in contact with you and escalated the matter has been escalated to our Control Room Department for further investigation.
Management will reach out to you for feedback soon.
We apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for notifying us of this issue.
We confirm that Retention Consultant has been in contact with you and escalated the matter has been escalated to our Control Room Department for further investigation.
Management will reach out to you for feedback soon.
We apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Mar 2024, 15:54
Official
Good Day Livhuwani Santo ,
Thank you for notifying us of this issue.
We confirm that Retention Consultant has been in contact with you and escalated the matter has been escalated to our Control Room Department for further investigation.
Management will reach out to you for feedback soon.
We apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for notifying us of this issue.
We confirm that Retention Consultant has been in contact with you and escalated the matter has been escalated to our Control Room Department for further investigation.
Management will reach out to you for feedback soon.
We apologies for the inconvenience caused.
Regards,
Customer Care Department
***
lS
livhuwani S's updateReviewer Update
28 Mar 2024, 19:44I never got a call from your customer care, they only buzz me two times then they left it just like that, because they don't give a **** about my safety but they forgot that without us as your clients they won't have salary.
Imagine i got two more emergency contacts if they can't get hold me, did they contacted any of those contacts? NOO because they don't give a **** about our safety 🤯, after they have received a "PANIC", not once, not twice but more than four times but they never even contact the second mentioned contact, "WHY"?
I am so disappointed on your service guys, after trusting you with my safety and after i have reffered 9 family members to Matrix, i am really regretting after what you guys did to me.
Your service guys was so much poor and i don't think i can trust you again!!!
Imagine i got two more emergency contacts if they can't get hold me, did they contacted any of those contacts? NOO because they don't give a **** about our safety 🤯, after they have received a "PANIC", not once, not twice but more than four times but they never even contact the second mentioned contact, "WHY"?
I am so disappointed on your service guys, after trusting you with my safety and after i have reffered 9 family members to Matrix, i am really regretting after what you guys did to me.
Your service guys was so much poor and i don't think i can trust you again!!!
lS
livhuwani S's update28 Mar 2024, 19:44
Reviewer Update
I never got a call from your customer care, they only buzz me two times then they left it just like that, because they don't give a **** about my safety but they forgot that without us as your clients they won't have salary.
Imagine i got two more emergency contacts if they can't get hold me, did they contacted any of those contacts? NOO because they don't give a **** about our safety 🤯, after they have received a "PANIC", not once, not twice but more than four times but they never even contact the second mentioned contact, "WHY"?
I am so disappointed on your service guys, after trusting you with my safety and after i have reffered 9 family members to Matrix, i am really regretting after what you guys did to me.
Your service guys was so much poor and i don't think i can trust you again!!!
Imagine i got two more emergency contacts if they can't get hold me, did they contacted any of those contacts? NOO because they don't give a **** about our safety 🤯, after they have received a "PANIC", not once, not twice but more than four times but they never even contact the second mentioned contact, "WHY"?
I am so disappointed on your service guys, after trusting you with my safety and after i have reffered 9 family members to Matrix, i am really regretting after what you guys did to me.
Your service guys was so much poor and i don't think i can trust you again!!!