1 reviews | Active since Sept 2020
Angry
I am not happy on how they conduct their business. In August 2022 I purchased a vehicle from Motus Princess Crossing and took a delivery on 22 August 2022. I was explicit to the Finance guy that i dont need MATRIX on the vehicle as i will load NETSTAR. Motus Pricesss Crossing handed over the car and the invoice didnot reflect any extras. To my surprise in March i receive an invoice from Telematics stating that i owe them R120.00 and they debited my bank account. I rejected the debit order and i sent a email in March 2023 that i dont have an account with them. I called their account department and i was told i must communicate with Sales department. That is one Department that never answer the calls. How can i buy i car and in August 2022 then got to be debit for service that i didnot request in March 2023. They are unecessary affecting my credit score due to their incompetences. If only they could answer the phone and own up to the mess that they created. Now i am paying double for tracker. Very annoyed.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation letter has emailed through to you.
Regards,
Customer Care Department
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We confirm that one of our Client Service Department has been in contact with you and thereof confirmation letter has emailed through to you.
Regards,
Customer Care Department
***
Your Customer Care Department did contact me yesterday telephonically. She promised to immediately cancel the account, send an email corresponse to confirm cancellattion and stating the reasons on why i have been billed. Further to that to assure me in writing that the Credit Bureau will be updated.
Yes the confirmation letter of immediate cancellation has been received. But the captured information on the letter is like I requested them to cancel the service. The letter must mention that they were not suppose to even bill me as i never requested the service. Furthermore, they have not mentioned on the letter that they will updated the Credit Bureau. As my credit score is low due to your noncompetences. I need a letter today that mention the correction for my credit record.
Your Customer Care Department did contact me yesterday telephonically. She promised to immediately cancel the account, send an email corresponse to confirm cancellattion and stating the reasons on why i have been billed. Further to that to assure me in writing that the Credit Bureau will be updated.
Yes the confirmation letter of immediate cancellation has been received. But the captured information on the letter is like I requested them to cancel the service. The letter must mention that they were not suppose to even bill me as i never requested the service. Furthermore, they have not mentioned on the letter that they will updated the Credit Bureau. As my credit score is low due to your noncompetences. I need a letter today that mention the correction for my credit record.