And... Still no refund

3 September: unit that been billed for a year after it had been removed was cancelled and billing stopped. 9 September: mail received confirming acknowledgement of the refund request - when I called in to follow up, I was told I would need to wait 21 days for a refund. 2 October: still no refund, I am told I need to wait 21 days for a refund, and explain that the 21 days are long over. I am put through to someone who explains that her manager just needs to sign off the refund, but has left for the day (at 14:00pm). 17 October: still no refund, call in and get told it's because I need to wait 21 days.

We are now at day 38 since this issue was reported, and am supremely confident that if I call in next week, I will be fold I need to wait another 21 days again.