SK
Suzan K
1 reviews | Active since Nov 2011
18 Dec 2023, 18:40
***** and Fincial Harrassment
Telematics Nelspruit branch ID debiting my account and it is an action of ***** and harassment bt the company. On 16 February 2023, I paid up my outstanding money on the insurance with lelematics. However they gave been debiting my account monthly dispute numerous communication with them through their consultants. The last employee I spoke to is Dineo and I gave her all the proof of payment and agreed Settlements.
Can tela tics pls stop with the harrassment and *****ulentlt debuting my acc without my authorisation. Suzan Kgopane ***
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Matrix Vehicle Tracking's replyOfficial
19 Dec 2023, 12:44 Good Day Suzan Bothata Kgopane,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Dec 2023, 12:44
Official
Good Day Suzan Bothata Kgopane,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that the Retention Consultant has assisted you and confirmed that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***