************, *********, and disingenuous Mix Telematics

I sold my car of 8 years on 21 October 2023. I informed Mix Telematics on 23 October that I have sold my car, and hence the monhtly subscription for the Beame tracking device should be cancelled. The call centre agent asked me to put the cancellation in writing, which I did on the same day. On 2 November 2023, I received an email to say that they received a request for cancellation. This is despite the receipt of the email on 23 October 2023. The last payment should have gone through on 2 November. On 3 December, I received an email to say that :"This letter is in response to your cancellation request which was received on 02 November 2023. We hereby confirm your request for termination with 20 working days’ written notice as stated in the Terms and Conditions of the contract". This is despite the fact that the car was 8 years old, and outside the so-called contract period. On 8 December 2023, I received an SMS to say that the January premium will be taken off on 22 December because of the holidays. They are disingenuous, ************, ********* and charlatans! please be aware of Mix Telematics, including Beame!