MM
Mcebo M

1 reviews | Active since Jan 2017

11 Feb 2024, 20:40

************ and bullies of note in the insurance industry

I have been sending emails for the past 3 years trying to resolve an issue with my account. This business does not respond to any of the emails ive sent throughout the three years and calls get transferred endlessly up until they drop them.

I've since been handed over to their lawyers and collectors on an account I settled 3 years ago and even issued an instruction to terminate my account. This is the worst insurance company I've ever dealt with.

Their collectors are rude and clueless, or perhaps deceiving and ************. This has had an negative impact on my credit profile and have since referred the matter to the ombudsman.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply12 Feb 2024, 10:20
Official
Good Day Mcebo Mkhize,

Thank you for bringing the matter to our attention.

Kindly note that we are investigating your query the matter has been escalated to our Account's Department consultants .

Please anticipate a call back shortly.

Regards
Customer Care Department
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