1 reviews | Active since Apr 2013
Almost 6 months later after cancelling it and they are still billing me.
I have requested multiple times for this service to be cancelled as my previous car was sold. Till today they are still trying to bill me. I have spoken to multiple people over the phone. They say they will get back to me but haven't. Pathetic Service. I will not recommend this to anyone.
Dear Andrea
We thank you for bringing this matter to our attention and for allowing us the opportunity to respond.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with our Retentions Department and confirm that the settlement letter will be resent to you shortly
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Andrea
We thank you for bringing this matter to our attention and for allowing us the opportunity to respond.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with our Retentions Department and confirm that the settlement letter will be resent to you shortly
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
***