CF
Caitlin F
1 reviews | Active since May 2012
05 Sept 2022, 09:24
All good, until you need to cancel after SIX years of loyalty....
I sent an email on 23 August (***) requesting immediate cancellation of my tracker as I no longer had my vehicle. I am on a month-to-month contract since about 3 years ago so this should have been done asap. Another two emails thereafter and numerous calls (which never get answered even after 30 minutes) and they have now tried to debit my account and threatened to hand me over for Legal action?!?! Due to YOUR OWN lack of service I am now being threatened? Come on guys, this is SHOCKING service. I have been paying loyally for almost SIX years and now this??? Please cancel this ASAP!!
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
05 Sept 2022, 11:38Good day Caitlin F,
We acknowledge your post and have noted the content thereof.
We can confirm that an agent has been in contact with you and assisted with your cancellation request. Once the recording is received regarding the notice period, the agent will revert to you.
Assuring you of our best intentions at all times,
Customer Care Department
***
We acknowledge your post and have noted the content thereof.
We can confirm that an agent has been in contact with you and assisted with your cancellation request. Once the recording is received regarding the notice period, the agent will revert to you.
Assuring you of our best intentions at all times,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Sept 2022, 11:38
Official
Good day Caitlin F,
We acknowledge your post and have noted the content thereof.
We can confirm that an agent has been in contact with you and assisted with your cancellation request. Once the recording is received regarding the notice period, the agent will revert to you.
Assuring you of our best intentions at all times,
Customer Care Department
***
We acknowledge your post and have noted the content thereof.
We can confirm that an agent has been in contact with you and assisted with your cancellation request. Once the recording is received regarding the notice period, the agent will revert to you.
Assuring you of our best intentions at all times,
Customer Care Department
***
CF
Caitlin F's updateReviewer Update
05 Sept 2022, 14:01Why can I not get through to you guys after 40 minutes on hold and then get threatened with legal action immediately after 6 years of never missing a payment. This is terrible treatment of customers? Why didnt they pick up the phone in the first place instead of me having to complain on here? I am still very unhappy with the treatment I received.
CF
Caitlin F's update05 Sept 2022, 14:01
Reviewer Update
Why can I not get through to you guys after 40 minutes on hold and then get threatened with legal action immediately after 6 years of never missing a payment. This is terrible treatment of customers? Why didnt they pick up the phone in the first place instead of me having to complain on here? I am still very unhappy with the treatment I received.