CW
Cindy W

1 reviews | Active since Sept 2019

22 Aug 2025, 10:55

**** alert - Read the hidden Terms and Conditions before agreeing to the debit order!

A zero star would be best - installed a Beame in my car via telesales in May 2024 - the most useless tracker ever! It often recorded my vehicle more than 5km from where it actually was. After 1year I tried to cancel the service, only to be slapped with a "cancellation fee", and mails to find out how this was calculated were unanswered, totally ignored! Some searching later, I found a link in their "welcome pack" to terms and conditions that were updated 1 year AFTER my unit was installed, stating this fee, indicating a contract term of 3 years!! I wasted over R2k for a service that was completely useless... not to mention the time to try find out these "terms and conditions", because I was duped into a long contract via telesales! and had to pay to get out of it.. huge mistake, never again.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply22 Aug 2025, 11:04
Official
Good Day Cindy Wells, 

Thank you for your submission. 

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review. 

Please anticipate feedback shortly. 

Regards, 
Customer Care Department 
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