Agents listen but don't hear or action

<p>Have 6 vehicles covered by Beame installations. One vehicle written off in January 2016. Requested cancellation of that vehicle 22 January, 21 April and finally acknowledged in May. Two calls to the call centre (what a joke) and confirmation that as vehicle had been replaced with another one that I would not charged. No surprise but still on June invoice. Auto response case logging is the ONLY efficient thing about this service. Further, they advised that one Beame device needed to be replaced in vehicle kept at the coast. Mossel Bay installer was advised to replace unit but despite umpteen mails to clarify when I would be there, unit still not replaced but naturally I am still being charged for that vehicle too. I DREAD TO THINK WHAT RESPONSE TIME IS IF YOUR VEHICLE IS ******!</p>