ADDITIONAL BILLING!!!

Good Day, <br> <br> I want to express my extreme displeasure with the quality of service I have received from Matrix Car Tracking. I recently purchased a new car and when I had signed off on my insurance (Outsurance) I was notified that a technician shall be sent to my home within 5 days to install my car tracker. I paid a once-off installment fee of R 660.00 via direct debit order from my account and 7 days later no technician came. I called Outurance and theytransfered me to Matrix who were supposed to come and do the installation. I called both Matrix and Outsurance to complain of not receiving my tracker. I was told that the tracker was included in my premium and that was what i paid for with the once-off installation fee. <br> <br> This morning I received 2 missed calls from a consultant named Charlie/ Charlene from Matrix. I tried calling her back on the number she had left on my voicemail. I kept dialing the number only to be told that it was incorrect. She called me again and I caught her call and she kept saying she tried to reach me. She wanted to sell me the tracker AGAIN! This is unacceptable and I want proper answers as to why I'm paying for my tracker AGAIN. <br> <br> Regards, <br> Cath