jR
jasteel R
1 reviews | Active since May 2017
19 Aug 2025, 09:40
Accounts dept can't locate my payment
I have made a settlement payment to these guys from the same bank to the same bank which shouldn't take more than 5 business hours to clear, this payment was done at 8:36 am yesterday 18th August 2025. I spoke to someone from accounts yesterday straight after the payment was made and she advised that I must call in this morning to confirm the next step of the paid up letter. When I call-in this morning Paleka from Accounts dept advised me that the money is not reflecting on her system. The money has left my account already so how can it not reflect? Is there something ******* thats taking place via the banking details I was giving my powerfleet?
If this is not resolved by 10.30am this morning 19th August 2025, I will be opening a case of theft against mix Telematics and its employees!
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Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
19 Aug 2025, 10:47Good Day jasteel ranjith,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply19 Aug 2025, 10:47
Official
Good Day jasteel ranjith,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
jR
jasteel R's updateReviewer Update
20 Aug 2025, 10:44Matrix Vehicle Tracking- you guys employ people equivalent to your service. You have advised me that you'll sent my complaint to the relevant dept to work on my request however no one made contact with me instead I had to call and still play a part for the jobs of your employees. I spoke to an accounts consultant by the name of Loniya yesterday and she advised me that by 4.30pm 19th August 2025 ill receive the paid up letter. However she didn't advise that she is leaving work at that time. When I tried to call in to advise her I didn't receive the letter there was no answer on the call. I called-in this morning and she told me that she did her part and it wasn't her fault that I haven't received the letter and I must wait for today later in the morning to receive the letter. If this is not fulfilled I will be getting in touch with lawyers to proceed in SUING your company!
jR
jasteel R's update20 Aug 2025, 10:44
Reviewer Update
Matrix Vehicle Tracking- you guys employ people equivalent to your service. You have advised me that you'll sent my complaint to the relevant dept to work on my request however no one made contact with me instead I had to call and still play a part for the jobs of your employees. I spoke to an accounts consultant by the name of Loniya yesterday and she advised me that by 4.30pm 19th August 2025 ill receive the paid up letter. However she didn't advise that she is leaving work at that time. When I tried to call in to advise her I didn't receive the letter there was no answer on the call. I called-in this morning and she told me that she did her part and it wasn't her fault that I haven't received the letter and I must wait for today later in the morning to receive the letter. If this is not fulfilled I will be getting in touch with lawyers to proceed in SUING your company!
jR
jasteel R's updateReviewer Update
20 Aug 2025, 11:39Loniya once again have not kept to her word. Matrix is will not get lawyers involved
jR
jasteel R's update20 Aug 2025, 11:39
Reviewer Update
Loniya once again have not kept to her word. Matrix is will not get lawyers involved
jR
jasteel R's updateReviewer Update
20 Aug 2025, 11:40I will ke get lawyers involved*
jR
jasteel R's update20 Aug 2025, 11:40
Reviewer Update
I will ke get lawyers involved*
Matrix Vehicle Tracking's replyOfficial
20 Aug 2025, 12:16Good day Jasteel Ranjiths,
Thank you for reaching out to us.
We confirm that a paid-up letter has been sent to your registered email address.
We hope this resolves your matter.
If you require further assistance, please don't hesitate to contact us via email or message us on Facebook.
We confirm that a paid-up letter has been sent to your registered email address.
We hope this resolves your matter.
If you require further assistance, please don't hesitate to contact us via email or message us on Facebook.
Kind Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Aug 2025, 12:16
Official
Good day Jasteel Ranjiths,
Thank you for reaching out to us.
We confirm that a paid-up letter has been sent to your registered email address.
We hope this resolves your matter.
If you require further assistance, please don't hesitate to contact us via email or message us on Facebook.
We confirm that a paid-up letter has been sent to your registered email address.
We hope this resolves your matter.
If you require further assistance, please don't hesitate to contact us via email or message us on Facebook.
Kind Regards
Customer Care Department
***