Account still being debited after cancellation and settlement fee paid in full.

Good day

I have logged a complaint against your company to the credit ombudsman as I had informed your call centre department that I wish to cancel my contract. Your consultant by the name of Lerato sent through the total amount due including the settlement fee which I paid in full in April. Up to now you are still *******ly debiting my bank account after I had paid up my contract and after several phone calls and email correspondence. You have again debited my account in October **********ly.

On several occasions I had requested to speak to your supervisor to no avail.