SZ
Shane Z
1 reviews | Active since Jan 2019
05 Mar 2021, 10:18
ACCOUNT PROBLEMS
I have cancelled my subscription on two vehicles because I have sold them in October 2020. I paid the cancellation fee of R300 per vehicle and emailed the proof of payment. Then suddenly in Jan 2021 they deducted an amount again. After a VERY LONG time on the phone they sent me an email stating that it is now cancelled and that I have to wait 4-6 weeks for the money to be paid back. Then end of February I received another bill for the cancellation fee !! Again after another VERY LONG time being transferred from one Department to another and being cut off several times, I still do not know if it is gong to be solved. My advice....STAY AWAY FROM THEM !!!!
Helpful (0)
Replies (2)0
Replies (2)Matrix Vehicle Tracking's replyOfficial
05 Mar 2021, 14:34Good Day Shane Z
Thank you for allowing us the opportunity to resolve your query.
Your query has been escalated to the relevant department and we will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for allowing us the opportunity to resolve your query.
Your query has been escalated to the relevant department and we will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Mar 2021, 14:34
Official
Good Day Shane Z
Thank you for allowing us the opportunity to resolve your query.
Your query has been escalated to the relevant department and we will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for allowing us the opportunity to resolve your query.
Your query has been escalated to the relevant department and we will revert back to you soon.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
05 Mar 2021, 15:39Good Day Shane Z
We have been trying to get in contact with you and have been unable to.
Please provide us with an appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you and have been unable to.
Please provide us with an appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Mar 2021, 15:39
Official
Good Day Shane Z
We have been trying to get in contact with you and have been unable to.
Please provide us with an appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you and have been unable to.
Please provide us with an appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
