KA
Kristian A
1 reviews | Active since Feb 2020
03 Jun 2020, 17:11
Account in arrears that does not exist
So a few years ago I bought a car and decided to add a beame tracker, I pre paid upfront for 2 years, however after a year I sold the car and had the tracker details changed. Now 2 years later I’m suddenly getting an sms threatening legal action because my account is in arrears. The car would have been covered for another year after I had sold the car. Please sort out your ****** admin and clear my name.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
04 Jun 2020, 08:28Good Day Kristian A
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Jun 2020, 08:28
Official
Good Day Kristian A
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
05 Jun 2020, 08:49Good Day Kristian A
Our Cancellations Department has been trying to get a hold of you.
Please advise of an appropriate time to call you or an alternative number to call.
Regards,
Kaya Payi
Customer Care Department
***
Our Cancellations Department has been trying to get a hold of you.
Please advise of an appropriate time to call you or an alternative number to call.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Jun 2020, 08:49
Official
Good Day Kristian A
Our Cancellations Department has been trying to get a hold of you.
Please advise of an appropriate time to call you or an alternative number to call.
Regards,
Kaya Payi
Customer Care Department
***
Our Cancellations Department has been trying to get a hold of you.
Please advise of an appropriate time to call you or an alternative number to call.
Regards,
Kaya Payi
Customer Care Department
***
KA
Kristian A's updateReviewer Update
08 Jun 2020, 09:52Just to keep everyone up to date here is what has happened so far:
I phoned them and retold the entire story to the consultant. I had to forward the email from 2017 where I asked for the cancellation process( to whom I never got a response) . Was also told despite that I signed 2 year contract ( which I prepaid) in the fine print it automatically renewed without me being informed. Since it automatically renewed I haven’t receive any notification there off , haven’t recieved a single statement or invoice from them only an sms only stating I owe them money
I phoned them and retold the entire story to the consultant. I had to forward the email from 2017 where I asked for the cancellation process( to whom I never got a response) . Was also told despite that I signed 2 year contract ( which I prepaid) in the fine print it automatically renewed without me being informed. Since it automatically renewed I haven’t receive any notification there off , haven’t recieved a single statement or invoice from them only an sms only stating I owe them money
KA
Kristian A's update08 Jun 2020, 09:52
Reviewer Update
Just to keep everyone up to date here is what has happened so far:
I phoned them and retold the entire story to the consultant. I had to forward the email from 2017 where I asked for the cancellation process( to whom I never got a response) . Was also told despite that I signed 2 year contract ( which I prepaid) in the fine print it automatically renewed without me being informed. Since it automatically renewed I haven’t receive any notification there off , haven’t recieved a single statement or invoice from them only an sms only stating I owe them money
I phoned them and retold the entire story to the consultant. I had to forward the email from 2017 where I asked for the cancellation process( to whom I never got a response) . Was also told despite that I signed 2 year contract ( which I prepaid) in the fine print it automatically renewed without me being informed. Since it automatically renewed I haven’t receive any notification there off , haven’t recieved a single statement or invoice from them only an sms only stating I owe them money
Matrix Vehicle Tracking's replyOfficial
08 Jun 2020, 10:32Good Day Kristian A,
We can confirm that the Cancellations Department has been in contact with you and that a credit will be passed for the outstanding amount on your account.
We can also confirm that immediate cancellations were processed as per your discussion.
Regards,
Suntré Smal
Consumer Services Manager
***
We can confirm that the Cancellations Department has been in contact with you and that a credit will be passed for the outstanding amount on your account.
We can also confirm that immediate cancellations were processed as per your discussion.
Regards,
Suntré Smal
Consumer Services Manager
***
Matrix Vehicle Tracking's reply08 Jun 2020, 10:32
Official
Good Day Kristian A,
We can confirm that the Cancellations Department has been in contact with you and that a credit will be passed for the outstanding amount on your account.
We can also confirm that immediate cancellations were processed as per your discussion.
Regards,
Suntré Smal
Consumer Services Manager
***
We can confirm that the Cancellations Department has been in contact with you and that a credit will be passed for the outstanding amount on your account.
We can also confirm that immediate cancellations were processed as per your discussion.
Regards,
Suntré Smal
Consumer Services Manager
***