TM
Tebogo M

1 reviews | Active since Oct 2014

04 Sept 2017, 13:26

Account for my car billed twice every month

My car tracker (Beame) is billing my bank account twice every month, different amounts. Called the call centre multiple times but there's no answer on their account enquiry line. The "call-us" number goes straight to the "Report lost/****** car" line.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Sept 2017, 14:13
Official

Dear Ephraim

We thank you for bringing your query to our attention and for allowing us the opportunity to speak to you.


I refer to your telephonic discussion with George Mothusane and confirm the validity of both deductions as explained


We would like to confirm that the cancellation of your other unit is currently underway and confirmation will be sent to you shortly.


Please do not hesitate to contact me should you require further assistance


Kind regards

Thato Mashimbye

Customer Care Supervisor

***

TM
Tebogo M's update04 Sept 2017, 14:23
Reviewer Update
Received cancellation email. Thank you