1 reviews | Active since Jul 2022
Account debited even contract has expired
I signed up for mix Telematics on 14 July 2018 which was for 36 months ending 15 July 2021. I received a call towards August 2021 offering me a month to month subscription since the initial contract was coming to an end, which I declined because it was double the previous amount. I removed the device in August 2021 and replaced it with the new company I had subscribed to. To my surprise in August 2021 I got billed, I sent an email to *** on 18 August 2021,to immediately cancel the month to month contract as I had not accepted it and my contract ended in July. Since August till December they continued debiting, and never responded to my emails. From January 2022 I disputed/stopped the debit orders and than started receiving calls that my account had been handed over to lawyers and that I owe R 220.77. Even after explaining to the lawyers and sending numerous emails to MiX Telematics, I have gotten no response but they continue to send the invoice monthly. I am very disappointed in how they conduct their business, even after my contract has ended they are still trying to rip me off.
We can confirm that an agent has contacted you and that one month will be credited on your account.
You are still liable for the payment of the other two months' subscriptions.
Assuring you of best intentions at all times.
Regards,
Consumer Services Manager
***
We can confirm that an agent has contacted you and that one month will be credited on your account.
You are still liable for the payment of the other two months' subscriptions.
Assuring you of best intentions at all times.
Regards,
Consumer Services Manager
***
