AL
Aviwe L
1 reviews | Active since Mar 2021
29 Jun 2021, 14:48
Account closure
You guys are absolutely shocking! After I’ve spoken to the manager who assured me that my account has been sorted out, all to find out you have handed my account over!! How appalling can you be!! I’m livid right now! This has been going on since last December. You guys are the worst ever!! With pathetic customer service!
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
30 Jun 2021, 08:50Good Day Aviwe L
Thank you for taking our call and allowing us too assist regarding your account query.
We have requested for the necessary credits to be processed on your account and the refund will be completed once the credits have been approved.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
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Thank you for taking our call and allowing us too assist regarding your account query.
We have requested for the necessary credits to be processed on your account and the refund will be completed once the credits have been approved.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Jun 2021, 08:50
Official
Good Day Aviwe L
Thank you for taking our call and allowing us too assist regarding your account query.
We have requested for the necessary credits to be processed on your account and the refund will be completed once the credits have been approved.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for taking our call and allowing us too assist regarding your account query.
We have requested for the necessary credits to be processed on your account and the refund will be completed once the credits have been approved.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
AL
Aviwe L's updateReviewer Update
01 Jul 2021, 14:12Listen this is not about credit, it’s about to removing my account that you handed over to debt collectors. This has resulted negative impact on my credit score!!
AL
Aviwe L's update01 Jul 2021, 14:12
Reviewer Update
Listen this is not about credit, it’s about to removing my account that you handed over to debt collectors. This has resulted negative impact on my credit score!!
AL
Aviwe L's updateReviewer Update
01 Jul 2021, 14:16I need a proof that my account has been cancelled and retract it from debt collectors ASAP. Your customer service, as always is appalling!
AL
Aviwe L's update01 Jul 2021, 14:16
Reviewer Update
I need a proof that my account has been cancelled and retract it from debt collectors ASAP. Your customer service, as always is appalling!
Matrix Vehicle Tracking's replyOfficial
01 Jul 2021, 16:24Good Day Aviwe L
We confirm that our Customer Care Consultant has been in contact with you and assisted with your query.
Regards
Noluthando Mabaso
Customer Care Department
***
We confirm that our Customer Care Consultant has been in contact with you and assisted with your query.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Jul 2021, 16:24
Official
Good Day Aviwe L
We confirm that our Customer Care Consultant has been in contact with you and assisted with your query.
Regards
Noluthando Mabaso
Customer Care Department
***
We confirm that our Customer Care Consultant has been in contact with you and assisted with your query.
Regards
Noluthando Mabaso
Customer Care Department
***