nM
nndwammbi M
1 reviews | Active since Nov 2011
24 Feb 2025, 08:31
Abusive
I am Tired
I need you to stop the abuse, I will be blocking your numbers, if you cannot stop the harassment, i will stop it on my side
Your call centre agents need training on how to talk to people, the disrespect is on acceptable
I do not owe you until you share the clear voice recording to support your invoice.
If there is not voice recording, then stop calling me
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
25 Feb 2025, 12:41Good day Nndwammbi mavhandu
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Feb 2025, 12:41
Official
Good day Nndwammbi mavhandu
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
nM
nndwammbi M's updateReviewer Update
25 Feb 2025, 19:121. First person called and said they will share the recording. They disappeared for weeks.
2. I need call centre to stop abusing my line, please stop calling.
3. Second lady called and we went through recordings, this stop at 15 min and then she was supposed to get back to me and it has been a week.
4. What you have invoiced me is unacceptable, i do not owe you the invoiced about until u sent me a contract or recording that clearly say u wil be installing 2 devices per car and i willbe liable for upon termination.
I did not come to you for 4 devices for 2 cars.
It was your responsibility to make me aware and this must be on a contract or a recording.
2. I need call centre to stop abusing my line, please stop calling.
3. Second lady called and we went through recordings, this stop at 15 min and then she was supposed to get back to me and it has been a week.
4. What you have invoiced me is unacceptable, i do not owe you the invoiced about until u sent me a contract or recording that clearly say u wil be installing 2 devices per car and i willbe liable for upon termination.
I did not come to you for 4 devices for 2 cars.
It was your responsibility to make me aware and this must be on a contract or a recording.
nM
nndwammbi M's update25 Feb 2025, 19:12
Reviewer Update
1. First person called and said they will share the recording. They disappeared for weeks.
2. I need call centre to stop abusing my line, please stop calling.
3. Second lady called and we went through recordings, this stop at 15 min and then she was supposed to get back to me and it has been a week.
4. What you have invoiced me is unacceptable, i do not owe you the invoiced about until u sent me a contract or recording that clearly say u wil be installing 2 devices per car and i willbe liable for upon termination.
I did not come to you for 4 devices for 2 cars.
It was your responsibility to make me aware and this must be on a contract or a recording.
2. I need call centre to stop abusing my line, please stop calling.
3. Second lady called and we went through recordings, this stop at 15 min and then she was supposed to get back to me and it has been a week.
4. What you have invoiced me is unacceptable, i do not owe you the invoiced about until u sent me a contract or recording that clearly say u wil be installing 2 devices per car and i willbe liable for upon termination.
I did not come to you for 4 devices for 2 cars.
It was your responsibility to make me aware and this must be on a contract or a recording.