Absolutely Zero customer service.

Absolutely pathetic service delivery, I have a Beam E protect unit where you need to check the device status or phone them once a month to check it in order for you to be eligible for the service. When i checked the app during lockdown I received an error that I should contact them, sent them a mail, no response received, checked the app again 2 months later, still an error, another mail sent, no reply. Sent them mail number 3 to cancel the service as it is absolutely useless to me if I'm not able to confirm the status of the unit. Zero response, and today they have the cheek to sms me that they will be debiting early this month. It would be in their best interest to contact me ASAP or I will be stopping this debit order myself, you will not get another cent out of me until the customer service drastically improves!